Samsung is offering free repairs for a range of its soundbar models that were rendered unusable following a recent firmware update. The issue, first reported earlier this month, affects devices across several product lines, including the HW-S, HW-B, HW-Q, and LS series. The malfunction is so severe that even restoring the devices to factory settings doesn’t solve the problem.
Following multiple user complaints, Samsung has officially responded by launching a free repair program for affected customers in Germany, Austria, and Switzerland. Customers who own one of the impacted models can now contact Samsung’s customer service—either directly or via WhatsApp—to arrange for their devices to be repaired at no cost.
Affected Soundbar Models
The list of impacted models includes, but is not limited to, the following:
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Germany / Austria / Switzerland:
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HW-S810GD
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HW-B660GD
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HW-B760GD
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HW-Q995GD
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HW-Q935GD
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HW-Q810GD
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HW-Q710GD
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HW-S811GD
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HW-S711GD
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HW-S710GD
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HW-S67GD
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HW-S66GD
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HW-LS60D
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HW-Q800D
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HW-Q930D
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HW-Q990D
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HW-Q700D
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HW-S800D
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HW-S700D
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HW-S60D
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Users who own one of these models and have experienced the issue are encouraged to take advantage of Samsung’s repair offer.
How the Repair Process Works
The procedure is relatively straightforward. After reaching out to Samsung support, customers will receive a prepaid shipping label, allowing them to send in their malfunctioning soundbar without incurring any shipping costs. However, they will need to provide their own packaging materials. Samsung advises that the packaging must be sturdy and well-padded to ensure safe transportation.
To complete the process, customers are required to include two key documents with their shipment:
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A detailed description of the issue they encountered with the device.
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A copy of the original purchase receipt.
These documents are essential for the repair to be processed. Once the soundbar and the required paperwork are received, Samsung will begin repairs and return the device to the customer as soon as possible.
Customers Urged to Act Quickly
Although Samsung hasn’t provided a deadline for this free repair service, users are advised to initiate the process promptly to avoid potential delays or changes in policy. The company has not yet indicated whether similar issues might occur in other regions or with future firmware updates, but this move is seen as an attempt to preserve consumer trust and mitigate backlash.
The glitch has frustrated many customers, especially as it affects premium products often integrated into home entertainment setups. Until a new firmware fix is issued or the affected units are repaired, these soundbars remain completely non-functional.
In the meantime, users looking for alternatives might consider competing products from brands like Hisense, Sony, or Saiyin, which currently offer soundbars with similar features and specifications. However, for those still loyal to Samsung and impacted by this error, the free repair program is a welcome solution.
